This Privacy Policy explains how Adobo Solutions ("Adobo Solutions," "we," "us," or "our"), including our software product AdoBoost, collects, uses, discloses, and safeguards your information when you visit our websites, create an account, or use our services. By using our services you agree to the practices described here.
Adobo Solutions is based in the Philippines and serves clients globally. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and, where applicable, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
Information you provide
- Account data: name, email address, company name, country, and password when you register.
- Billing data: plan selection and payment details. Payments are processed by our third-party payment provider; we do not store full card numbers on our servers.
- Email-sending credentials: SMTP/IMAP server settings and mailbox passwords you connect. These are encrypted at rest (AES-256) and used solely to send and sync email on your behalf.
- Content data: contacts you import, email templates, campaigns, and messages you create within the platform.
- Support data: information you submit through support tickets, forms, or direct communication.
Information collected automatically
- Usage data: log data, feature usage, device and browser type, and IP address.
- Cookies: session and preference cookies required to keep you logged in and remember settings.
- Email engagement: when you run campaigns, we record opens, clicks, replies, and bounces to provide analytics.
2. How We Use Your Information
- To provide, operate, and maintain your account and the services.
- To send and receive email on your behalf through the mailboxes you connect.
- To verify email deliverability and protect against bounces, spam, and abuse.
- To provide AI-powered features (e.g., reply categorization and email assistance).
- To process payments and manage subscriptions.
- To send service notifications, security alerts, and important account updates.
- To improve our products, troubleshoot issues, and develop new features.
- To comply with legal obligations and enforce our Terms of Service and Anti-Spam Policy.
3. Contact Data You Upload
When you import contacts to run outreach campaigns, you are the data controller of that information and we act as a data processor on your behalf. You are responsible for ensuring you have a lawful basis to contact those individuals and for complying with applicable anti-spam and data-protection laws. We process this data only to deliver the services you request and never sell it or use it for our own marketing.
4. How We Share Information
We do not sell your personal information. We share data only with:
- Service providers who help us operate (hosting, payment processing, email infrastructure, and AI providers) under confidentiality obligations.
- Legal authorities when required by law, subpoena, or to protect our rights, safety, or property.
- Business transfers in connection with a merger, acquisition, or sale of assets, with notice to you.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some records may be retained where required for legal, tax, or fraud-prevention purposes.
6. Data Security
We use industry-standard safeguards including encryption in transit (TLS) and encryption at rest for sensitive credentials. Daily backups protect against data loss. While no system is perfectly secure, we work continuously to protect your information from unauthorized access, alteration, or disclosure.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, restrict, or delete your personal data, and to object to certain processing. To exercise these rights, contact us at privacy@adobosolutions.com. We will respond within the timeframe required by applicable law.
8. International Transfers
As a Philippines-based company serving global clients, your data may be processed in the Philippines and in countries where our service providers operate. We take steps to ensure your data receives an adequate level of protection wherever it is processed.
9. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the service or by email. The "Last updated" date above reflects the current version.
11. Contact Us
For any privacy questions or requests, contact:
Adobo Solutions
📧 privacy@adobosolutions.com
📧 General: hello@adobosolutions.com